We accept order cancellation:
For a standard product before it is shipped.
For a customized product before it is produced.
When an order is cancelled you will get full refund.
We offer two options for returning your purchase:
You may choose to receive a Merchandise Credit and free return shipping, or
You may choose to receive a Return Refund to your original form of payment with the cost of return shipping deducted from your refund.
To receive a refund, you must request it via email within 30 days of delivery and returned items must be received by our workshop in the original condition and packaging. Please note that original outbound shipping costs are non-refundable.
The few exceptions that cannot be returned include:
One-of-a-kind items (Customized products)
Items marked “Non-Returnable”
Items that have been returned for a Tierra Prints merchandise credit will be refunded in the form of a merchandise credit (a “Merchandise Credit“) at the original purchase price, plus applicable sales tax. Outbound shipping charges are non-refundable and will be deducted from the merchandise credit amount. Merchandise Credit may be redeemed only for the purchase of merchandise on the Site and may not be used for the purchase of gift cards or services. Merchandise Credit is not transferable and may not be combined with Merchandise Credit belonging to others.
Items that have been returned for a refund to your original form of payment will be refunded (a “Return Refund”) at the original purchase price plus applicable sales tax and return shipping charges will be deducted from your refund. Outbound shipping charges are non-refundable. Refunds to your original form of payment will appear on your statement within seven days.
Information we collect
We collect the information that you share with us, including:
Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service; and
General Information: When you visit the Service, we may collect various categories of general non-personal information (“General Information”). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service.
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
You may also register for the Service using another service, such as Facebook. If you create your Tierra Prints account by connecting through another service, you are authorizing us to use public information from that connected account to help complete your Tierra Prints profile. Please remember that the way the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices. Tierra Prints shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.
You may review, update or modify your account information, including profile and contact information, at any time by logging into your Tierra Prints account. You may also permanently delete your account by contacting us on any of the numbers listed on tierraprints.com.
HOW YOUR PERSONAL INFORMATION IS USED, PROCESSED AND DISCLOSED
Send information to customers about orders.
Fulfill your orders.
Process and collect your payments.
Send you promotional marketing material about Tierra Prints products or services.
Produce content for our activity feed feature.
Customize, analyze, adjust and improve the Service to better meet your needs.
Prevent fraud and other prohibited or illegal activities; and
Comply with potential requests of law enforcement or data protection agencies.
When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above.
We may use your General Information and de-identified Personal Information to prepare anonymized, aggregated data about our users (“Anonymized Data”). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.